Stove installer Devon
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Call us on: 01404 597469
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Terms & Conditions
1. An order will only be accepted with a non-refundable 50% deposit. Only upon receipt of a deposit will any products be ordered and if required a fitting date given. Payment of a deposit confirms your acceptance of these terms and conditions of sale and the specification of products/services.
2. The outstanding balance for any products or services must be paid on the day of installation, delivery or collection. Under no circumstances do Grandisson allow credit.
3. All products and services remain the property of Grandisson until payment has been made in full.
4. Any additional works required upon fitting, that were not known or evident at the time of survey or that have not been detailed within the quotation/order confirmation will be made known to the customer who must agree to any additional costs incurred before work can proceed.
5. Any products purchased may be subject to minor differences in detail to that shown in brochures or within showrooms.
6. All fitting and delivery dates are genuine forecasts but cannot be guaranteed.
7. It is a requirement that a responsible person is present during any installation work to answer any questions we may have and to make the final payment upon completion.
8. It is the customer's responsibility to check all products and services and notify Grandisson of any problems within 7 days of receiving the products.
9. Grandisson will not accept any responsibility for damaged goods caused by others once they have been collected and left our premises; it is the customer's responsibility to check products thoroughly.
10. Most marbles and stones are inherently unsound and this may vary, hairline cracks in some varieties to extensive brecciation in others. Generally speaking, the more figure a marble or stone contains, the greater the need for reinforcement, repair and filling in one form or another. Such repairs should not be regarded in anyway as defects. In the course of developing a quarry, considerable variation often occurs in the colours and veining of the marble extracted, and for this reason close uniformity of appearance is not natural and should not be expected. When for the reasons of size, therefore, marble has to be in two or more pieces, it is sometimes impossible to match the graining exactly to conceal the joints.
11. It must be noted that marble and stone is susceptible to staining and therefore great care must be taken to avoid any spills etc directly on the faces.
12. Where Grandisson has been asked to fit products, all areas involved must be cleared and furniture covered prior to arrival. In the event of Grandisson employees having to move furniture and artifacts etc. no responsibility will be held by Grandisson for any damage
13. Grandisson will not accept liability for any decoration, furnishings, carpet or works required should any of the products supplied need to be removed.
14. Customers must ensure that parking and clear reasonable access to the working area is available.
15. In the event of a product no longer being available or being mis-specified then Grandisson will offer an alternative.
Any alteration following an order confirmation to products, services and/or fitting dates by customers or customers representatives will incur the following charges:
28 days or more notice 25% restocking fee of products
14 - 28 days notice 25% restocking fee of products & 25% Labour Charge to alter fitting date
7 - 14 days notice 25% restocking fee of products & 50% Labour Charge to alter fitting date
0 - 7 days notice 25% restocking fee of products & 100% Labour Charge to alter fitting date
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  Get in touch
  Grandisson Stoves
26 / 28
Finnimore Industrial Estate
Ottery St Mary
EX11 1NR
  Tel: 01404 597469
Grandisson | Fires, Fireplaces & Decorative Plaster | Visit our showroom on the Finnimore Industrial Estate in Ottery St Mary Devon Website Design | VECTOR7